Customers Are So Mad: Chick-fil-A Just Announced A New Drink Policy

Chick-fil-A is getting slammed by customers online–and this time it has nothing to do with their political views or lack of Sunday hours! Customers are alleging that the chicken chain is over-charging for their specialty drinks! In case you missed it, the Atlanta-based chain made some menu adjustments earlier this year (as fast food chains routinely do). While some changes, like adding a Lemon Kale Caesar entree, were welcomed–others such as eliminating the breakfast bagel and order options for the Nugget Kids meal, were less so. But the most controversial decision was their removal of the large size of the speciality drinks. So, instead of being able to order a large iced coffee, milkshake or frosted drinks, patrons would only be able to get their hands on one the size of a Frosted Coffee, ie. 14 ounces. The most vocal of Chick-fil-A eaters have claimed on Reddit and Facebook that not only are the sizes smaller for these beverages (ie., less optionality)–but that the restaurant chain is still charging for the bigger cup. Yikes!

Here’s everything you need to know about the drama: In February, Chick-fil-A announced that it was consolidating and cleaning up its menu, including only offering a 5-piece option of the Nugget Kids meal, rather than a 4 and a 6. Which, sort of makes sense. They also revealed that they would be streamlining the speciality drinks, too, aka eliminating the 16-ounce “Small” size and only offering the 14-ounce cup. “Streamlining our menu will allow for us to continue providing our customers the quality food and service they’ve come to expect, as well as make room for new future menu items,” a rep for the company said at the time.