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Sephora, like many other retailers, has changed their return policy as a result of COVID-19. On March 17, the makeup chain decided to close all of its retail locations in the United States and Canada. At the time, the store posted a statement explaining the decision: “When Sephora first opened its doors, we did so with the mission to create a unique community for all beauty enthusiasts. Since then, we have always taken our responsibility to protect the well-being of our people and community seriously. It was with that responsibility in mind that we made this decision.”
The statement continued, “We also recognize that we are in a position to support the collective fight against COVID-19. Following guidance from public health authorities, we understand that practicing social distancing and reducing dense public gatherings as much as possible is critically important at this time. This is truly a global effort that requires all of our participation.”
In late May, the retailer announced their plans for reopening, which started with 70 stores across 30 states: "The retailer has spent the last nine weeks developing its rigorous new safety and client service protocols, called 'Sephora Health & Hygiene Guidelines,' designed to protect employees and clients while safely and confidently providing support, expert advice, and a welcoming experience for all."
These guidelines include safety measures to enforce social distancing, enhanced cleanings, mandatory employee face masks, employee temperature checks, and contactless payment options.
In addition, Sephora has made changes to its return policy. The company decided to extend returns for in-store purchases with receipts (made on or after February 15) for 30 days of stores reopening.
For online returns, the store has extended it from 30 to 60 days.
Although the retailer is accepting returns, all returned product will be destroyed to keep employees and customers safe.
