For the Tex-Mex chain, this has meant creating a new restaurant model for "urban locations without drive-thrus," called "Cantinas" and plans to open 10,000 new locations in the next ten years. This is huge!
"The brand is leveraging a multitude of design formats to enhance and redefine both the customer and team member QSR experience in a constantly shifting world," the release states.
READ MORE: Your Jaw Is Going To Drop When You Hear This Major Announcement From Taco Bell
Other examples of how they're majorly shaking things up is the Go Mobile format, a concierge service of employees, referred to as "bellhops," that are meant to improve drive-thru speeds (and thanks to advancements like tablet ordering and curbside pickup). This is all so Covid!
"In the last year, we’ve remodeled 3 restaurants into our Go Mobile format, and plan to both remodel and build over 30 additional Go Mobile restaurants by year end,” Tina Reagan, president and COO of franchise K-Mac Enterprises, said.
We can't wait to see what they do next!